Zendesk CX Trends 2023

The Zendesk CX Trends 2023 Report covers the rapid change in customer expectations and technological advancements that industry leaders will see in the coming year. This year, Zendesk went all-in to support the digital report with video assets both for promotion and educational engagement.

Mary Vertulfo and I led our small but mighty in-house team to create five videos (one to cover each of the trends) as well as promotional material that aligned with the great illustration work done for the digital report by Derek Abella.